1. Information We Collect

Personal Identification Data

  • First and last name
  • Email address
  • Billing and shipping address
  • Phone number

Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Cookies
  • Browsing behavior on the Site

2. Why We Collect Your Data

  • To process and fulfill orders
  • To arrange shipping and delivery
  • To provide customer support
  • To detect and prevent fraud
  • To improve website performance and user experience
  • To personalize content and services
  • To send marketing communications (with your consent)

3. Legal Basis for Processing (EU Residents)

  • Contractual necessity (order fulfillment)
  • Legal obligations
  • Legitimate business interests
  • Your explicit consent (for marketing purposes)

4. Sharing of Information

We share your data only when necessary with trusted third parties, including:

  • Payment processors (such as Stripe or PayPal)
  • Shipping and logistics providers
  • Fulfillment partners
  • Email marketing platforms (if you subscribed)
  • Analytics providers such as Google Analytics

Each provider receives only the minimum data required to perform their services.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with the website.

You can disable cookies through your browser settings, although some parts of the website may not function properly.

6. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Accounting requirements
  • Fraud prevention

You may request deletion of your data at any time, subject to legal obligations.

7. Your Rights

Under GDPR and applicable laws, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Withdraw consent at any time
  • Request a copy of stored data

To exercise your rights, contact us at:

support@petsleash.com

8. International Data Transfers

Your data may be processed outside your country of residence, including in jurisdictions with different data protection laws. We ensure appropriate safeguards are implemented for international transfers.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

10. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

11. Contact Information

Email: support@petsleash.com
Website: petsleash.com