1. When will my order arrive?
Orders are typically processed within 1–3 business days. Estimated delivery time is usually between 5–20 business days depending on your location.
Delivery times may vary during peak seasons or due to circumstances beyond our control.
2. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. You can use it to monitor your shipment status.
If you do not receive a tracking email, please contact support@petsleash.com.
3. What if I receive a damaged or defective item?
If you receive a damaged or incorrect item, please contact us within 14 days of delivery.
Email us at support@petsleash.com and include your order number and clear photos of the issue.
4. What is your return policy?
- Items must be unused
- Items must be in original condition
- Items must be returned in original packaging
Refunds apply to the product price only (excluding original shipping costs unless required by law). For full details, please review our Return Policy page.
5. How do I start a return?
To start a return, please visit our Start a Return page and submit the return request form.
Please include your order number and the email address used at checkout. Our support team will review your request and provide further instructions.
6. What payment methods do you accept?
- Credit and Debit Cards (Visa, Mastercard, American Express) via Stripe
- PayPal
7. Is it safe to purchase online?
Yes. All transactions are processed through secure encrypted payment gateways. We do not store full credit card details on our servers.
8. How can I contact customer support?
Email: support@petsleash.com