Return Period

PetsLeash offers a 30-day return window starting from the confirmed delivery date.

Return requests submitted after 30 days from delivery may not be eligible.

To qualify for a return, items must:

  • Be unused
  • Be in original condition
  • Be in original packaging
  • Include all accessories, manuals, and included contents

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Digital or downloadable products
  • Personal care or hygiene items
  • Items marked as final sale
  • Used, damaged, washed, or altered products after delivery

Return Requirements

Proof of purchase is required, such as your order number or receipt.

Please do not return products to the manufacturer.

Returns sent without prior approval may be refused.

Refund Eligibility

Refunds or replacements may be approved if:

  • The item arrives damaged
  • The wrong item was delivered
  • The product is defective

All requests are reviewed individually by our support team.

Refund Processing

Once the returned item is received and inspected, we will notify you of approval or rejection.

If approved, refunds will be issued to the original payment method within several business days depending on your payment provider.

Approved requests are usually reviewed within 1–3 business days.

Late or Missing Refunds

If your refund has not arrived yet:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank, as processing times may vary

If you still need assistance, contact us at:

support@petsleash.com

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Please contact us before sending any replacement return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Shipping charges are non-refundable unless required by law.

For valuable items, we recommend using a trackable shipping method.

Shipping Address Accuracy

Customers are responsible for entering accurate shipping details during checkout.

PetsLeash is not responsible for delays or delivery issues caused by incorrect addresses provided at checkout.

Order Cancellation

Orders may be canceled before processing or shipment begins.

Once packaging or shipment has started, cancellation may no longer be possible.

Please contact us as soon as possible if changes are needed.

Business Information

Brand: PetsLeash

Owned and Operated by: Trigger Sync Solutions LLC

Business Address:
312 W. 2nd St #2745,
Casper, WY 82601,
United States

Need Help?

For questions regarding returns, refunds, or orders, please contact our support team.

We typically respond within 24–48 business hours.

Email: support@petsleash.com

Website: petsleash.com